Who this is for
Built for teams that sell directly to customers.
E Commerce Brands · High Intent Checkout Flows · Stores With Cart Dropoff Problems
Send within a few hours of abandonment
The problem this solves
You can track the outcome. You still need to know why it happened.
Abandoned carts tell you where revenue leaks. They do not tell you why the leak happened. This template helps you capture hesitation while intent is still high enough to act on. Use it to understand whether price, trust, shipping, or checkout friction is holding people back.
When to use it
Send within a few hours of abandonment
Best for e-commerce stores with active cart traffic
Use via recovery email, on-site prompt, or retargeted follow-up
Works well on
EmailWeb ModalRetargeting Follow Up
Start with the channel that matches the customer moment, then refine the survey in Launch or Studio before you publish it.
What you'll learn
Three things you should know after the first wave of responses.
Purchase confidence
What Created Doubt At The Final Step
Purchase confidence
Whether Price, Shipping, Trust, Or Usability Caused The Drop
First-time buyer needs
Which Objections Repeat Often Enough To Fix Systematically
Inside the survey
The questions
01
Multi Choice
"What stopped you from completing your purchase?"
02
Short Text
"Is there anything we could have done to make completing your order feel like an easy decision?"
Survey preview
See the survey your customer will actually see.
We noticed you didn't finish your order. Was there something we could have done better? Your feedback helps us improve the experience for everyone.
Cart Abandonment
We noticed you didn't finish your order. Was there something we could have done better? Your feedback helps us improve the experience for everyone.
1
What stopped you from completing your purchase?
2
Is there anything we could have done to make completing your order feel like an easy decision?
3
Are you still considering the purchase?
Start from this template in Launch, make any wording or branding edits you need, then publish when it is ready to share.
How to use it
Three steps. Two minutes.
1
Click Use this template to create a draft in your workspace
2
Adjust the wording to match your checkout flow and objections
3
Share it after abandonment and review patterns weekly to reduce drop-off
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Ready when you are
Know why your customers buy. Start collecting answers today.
Sign up free, use the template, customize the survey, and publish when it is ready.