Part of: Do people trust my store?
This template covers the Product Page stage.
These surveys find out what trust signals are missing and how customers actually perceive your brand, not how you think they do.
Who this is for
Built for teams that sell directly to customers.
New Brands · Stores With Traffic But Low Conversion · Recent Redesigns
Show on product pages after visitors have browsed for 30+ seconds without adding to cart.
The problem this solves
You can track the outcome. You still need to know why it happened.
Traffic without trust turns into wasted acquisition spend. This survey helps you identify which signals are missing, unclear, or unconvincing before the visitor leaves. Use it to improve credibility, reduce hesitation, and convert more first-time traffic without relying only on discounts.
When to use it
Show on product pages after visitors have browsed for 30+ seconds without adding to cart.
Works well on
Website Prompt
Start with the channel that matches the customer moment, then refine the survey in Launch or Studio before you publish it.
What you'll learn
Three things you should know after the first wave of responses.
First-time buyer needs
What Still Feels Risky Or Unproven To A First Time Visitor
Purchase confidence
Which Trust Signal Would Make The Biggest Difference To Conversion
Buyer needs
Where Your Store Looks Weaker Than You Think From The Outside
Inside the survey
The questions
01
Multi Choice
"What would help you feel more confident buying from us?"
02
Short Text
"Is there anything on this page that makes you hesitant?"
Survey preview
See the survey your customer will actually see.
Before you go, could you tell us what would help you feel more confident buying from us?
Trust & Credibility Audit
Before you go, could you tell us what would help you feel more confident buying from us?
1
What would help you feel more confident buying from us?
2
Is there anything on this page that makes you hesitant?
3
Have you heard of us before today?
4
How would you describe the overall look and feel of this site?
Start from this template in Launch, make any wording or branding edits you need, then publish when it is ready to share.
How to use it
Three steps. Two minutes.
1
Use this template as an on-site prompt to learn which trust signals, proof, or clarity gaps are holding back purchase intent.
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Ready when you are
Know why your customers buy. Start collecting answers today.
Sign up free, use the template, customize the survey, and publish when it is ready.